FAQ-en

FAQ

The terms and conditions presented in the FAQ apply only to sales outside Poland

You can find this information in our leaflet:
LEAFLET FALCO.pdf
LEAFLET VULPES.pdf

FALCO

  • Print format: 500×200 mm
  • Media thickness: up to 150 mm
  • Printing technology: digital printing with edible ink
  • Number of printheads: 1 x Epson Micro Piezo ™
  • Colors: Black, Cyan, Yellow, Magenta
  • Resolution: up to 5760 x 1440 dpi
  • Printer power supply: 220-240V, up to 200W
  • Connectors: USB
  • Weight: 40 kg
  • External size: 1050mm x 450mm x 550mm

VULPES

  • Print format: 650×320 mm
  • Media thickness: up to 150 mm
  • Printing technology: digital inkjet, color
  • Number of printheads: 1 x Epson Micro Piezo ™
  • Colors: Black, Cyan, Light Cyan, Yellow, Magenta, Light Magenta
  • Resolution: up to 5760 x 1440 dpi
  • Printer power supply: 220-240V, up to 200W
  • Connectors: USB
  • Weight: 60 kg
  • External size: 1150mm x 650mm x 650m

You can find this information in our gallery:

You can print on: Macaroons, sugar mass, chocolate, pralines, shortbread cookies, jelly candy, gingerbread cookies, caramel, root cookies, icing, milk foam – coffee, lollipops, meringues, isomalt, wafers, mirror glaze, chocolate glaze, instant cream, butter mass, ganache, confectionery suede, food gel, jelly, russel cream and many others.

Road transport: The machine can be transported on a standard 120 x 80 pallet. The height of the package is about 80 cm, and the weight will depend on the number of additional items ordered by the customer (+ 5 kg to the weight of the machine).
Air transport and sea transport: The machine can be transported in a wooden box on a 120 x 80 pallet. The height of the package is about 80 cm. The weight of the box with the Falco machine is about 60 kg, the weight of the box with the Vulpes machine is about 80 kg.

No, the machine does not need running water to work. We only use water for external cleaning of the machine.

No, the machine is not equipped with a bluetooth or Wi-Fi module. The device requires a USB-B cable connection (the cable is delivered with the machine).

Together with the machine we deliver: Box x1; 2m 230V power cable; USB A-B cable 2m; CMYK inks – 100 ml (VULPES + Light Cyan and Lite Magenta); Ink cartridges – 4x10ml (VULPES x6); Empty spare cartridges 4x10ml (VULPES x6); Distilled water – 100ml; IMAGO Cube; Dust-free swabs x20 pcs; Dust-free sticks x5 pcs; 2mm Allen key; 2.5mm Allen key, 25ml syringe with TYGON S3 E3603 5cm tubing installed; Cover and documents: Manual, Warranty card, Acceptance protocol.

You can order all consumables from our distributors. If we do not have a distributor in your country yet, order all items indirectly from our company. At the moment, all foreign orders are accepted at the following e-mail address: [email protected] At the end of 2021, an online store will be launched to serve foreign customers.

A computer (or a graphic tablet) and a simple graphic program are required for the basic operation of the machine. We recommend using Affinity Designer, but if you have your own graphics program, you can also use it. Affinity program link: https://affinity.serif.com/en-us/designer/

The machine supports any file format. Graphics in any format (jpg, png, tiff) should be placed in the graphics program before printing. Additionally, we can print ready pdf files.

The machine is easy to use and maintain. The device can be operated by every employee after a short training. Additionally, basic computer skills are required.

We save any graphics or photos on the computer by downloading them from the Internet or a USB flash drive. The selected graphic is opened using a graphic program, placing it in the appropriate place in the file and printing it on the printer.

The full working area of ​​the Falco plotter can be printed in 3-5 minutes, depending on the desired printing settings. By printing 3 cakes at the same time every 3 minutes, we can get about 60 cakes / 1 hour, and printing 40 macaroons every 3 minutes is about 800 pieces / 1 hour.

The cost of printing a product (e.g. a cake) with a diameter of 20 cm is about 0.05 – 0.1 PLN / 0.02 $ – 0.04 $. In the case of smaller products, with a diameter of about 5 cm (e.g. cookies), we charge about 0.02 PLN per item / less than 0.01$.

A simple graphics program is required to operate the plotter (e.g. Affinity Designer). If you have graphics previously prepared in pdf format, you can print without using a graphics program.

Regardless of the country, the delivery time for the machine is approximately 4-7 months. It depends on the number of orders that we are carrying out at the moment. If you would like to know the exact date of delivery, write us an e-mail to: Foreign orders: [email protected]

We deliver the machine secured in a box or on a pallet together with the purchased insurance. The machine is shipped to our distributor in your country or directly to you.

Yes, we cordially invite you. If you want to visit us, write us an e-mail to [email protected] so that we can arrange the exact date. Our address is: Poland, Warsaw, ul. Zawodzie 7c; Airport: Warsaw Chopin Airport (WAW).

Yes, if you want to visit us and talk to our client, write us an e-mail to [email protected] so we can organize such a meeting for you.

Yes, the transport of the machine is always insured.

The warranty is granted for a period of 12 months. Service parts that wear out during explantation, such as rubber tubes, swabs, sponges, are not covered by the warranty.

Yes, you can extend the warranty for further years. The cost of extending the warranty is 10% of the purchase price of the machine.

Yes.

The training covers the costs of travel, return and stay of our technical staff to your company. The training lasts 1 day and we always count them individually. If you would like more detailed information on this topic, write to us at [email protected] In the near future, we will also prepare an online training for our clients, which will be free of charge.

The cost of transporting the machine depends on the place of delivery. To calculate the exact costs of transport to your country, write us an e-mail to [email protected] Apart from the machine purchase costs, delivery and training costs, you need to count the customs tariff costs in your country. You need to check the costs of the duty in the government office in your country.

The HS code is 84433910

Our distributor in your country will be responsible for the training, implementation of the machine, repair and technical support. If we do not have a distributor in your country, we will solve the case individually. We are also in the process of preparing online training and service materials.

Yes, it is possible, but the final decision on this type of repair will depend on the initial telephone verification of the problem.

Yes, the machine requires daily cleaning. Our devices work in confectioneries where they are exposed to, for example: sugar pollen particles, flour or other particles. Daily short cleaning is essential to keep the machine in a good condition.

We pay a lot of attention to the quality of our products, therefore we only use certified products that meet the highest quality standards and are intended for the food industry around the world. The inks we distribute are certified by the following organizations:
  • FDA
  • BRC GS Food Safety
  • U PAREVE
  • IFS Food

The usage of ink depends on the operating time of the printer – the more we print, the more we use. The basic set supplied with the machine (4 ink colors for Falco or 6 colors for Vulpes) is enough for about 2 months of use.

Together with the Falco device, we deliver 4 colors, 100 ml each, and with the Vulpes device, 6 colors, 100 ml each. These are complete sets necessary for the plotter to work.

Foreign companies: You can buy inks from our dealers or directly from our company. The cost is $23 for a 100 ml bottle. The set for Falco (4×100 ml) costs $92 net, and for Vulpes (6×100 ml) it costs $138 net. Foreign orders: [email protected] E-shop: under construction

Yes, inks from other producer can be used, but prior checking and consultation with our technician is required. Using other inks without checking can damage the machine, which also results in the loss of the warranty.

Ink should be stored according to manufacturer’s recommendations in original, closed bottles in a dark place at room temperature. The dye should not be exposed to direct sunlight. The inks should be used up to 12 months from receiving the parcel.

The approximate cost of printing a product with a diameter of 20 cm with high-resolution graphics in full color is about 0.05 PLN / $0.02; for a product with a diameter of 5 cm, it is about 0.02 plN / less than $0.01.

We have used a reusable system in the machine. We use cartridges to which we add ink from a bottle with a special needle. In the case of the FALCO machine, there are 4 cartridges, and in the case of the VULPES machine, 6 cartridges.

Falco uses 4 CMYK colors (cyan, magenta, yellow, black), Vulpes has 2 extra colors: light cyan, light magenta.

The machine does not have white ink. Therefore, prints come out best on light-colored substrates. On such products, we get a copy of computer graphics. On dark substrates, the effect of overlapping colors occurs, which makes the image dark or invisible.

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